Orders may be exchanged if reported upon receipt, for authorization, and shipped back within 7 days of receipt - IN ORIGINAL CONDITION, WITH ORIGINAL TAGS. (Altered, soiled or damaged goods are unavailable for exchange-PLEASE wear a liner when trying on order and be free of "perfume" and in a smoke free environment) We are unable to accept suits that have odors such as body lotion, sprays or perfumes or ambient smells like smoke, pets etc.
To exchange an order (within 7 days of receipt only), e-mail your request to Info@ColleenKellySwimwear.com for authorization (we need name on order, date of order, item number(s), date received and reason for exchange as well as item/s for exchange including style number/s, name of style, color, size, backstyle). Once exchange is verified, the authorization code and receiving address will be emailed to you. Please note, our receiving address may be different from the address on invoice. Insurance and tracking are recommended for exchanges. Please note: We are unable to accept packages without the authorization code.
Customer is charged for reshipment of exchange and 10% restocking fee.
Please allow 2-4 weeks for redelivery of exchanged goods.
Orders CANCELLED after processing are subject to 10% "cancellation fee".
Orders CANCELLED after being made are subject to a 20% "cancellation and restock fee".